Can I return an item without a receipt back to the store? This question is asked by many citizens who, for some reason, cannot find a document confirming the fact of purchasing a thing from a seller. It should be said right away that the current legislation endows consumers with such rights, so citizens may well return the goods to the store, even without a receipt. Nevertheless, not all buyers know about this, and sellers often use this and do not accept things back. All this will be discussed in this article.

A little about the main thing

Can I return an item without a receipt back to the store? This question is asked by almost all citizens of our country who accidentally lost this document. Here you must immediately say that this can be done, nevertheless, you will have to make some efforts in order to defend your innocence.

After all, not all sellers are ready to accept the item back after purchase, even if there is a receipt. And this is even despite the fact that current legislation allows consumers to exchange an item for another or return it back to the seller within two weeks after purchase. Nevertheless, even without a receipt, you need to stand your ground and prove to the seller that the goods were purchased in this store.

Most entrepreneurs do not want to create such difficulties for themselves and do not come into conflict with customers. Moreover, many take the thing back and return their money to citizens.

According to law

Can I return an item without a receipt? In accordance with the norms of the current regulatory legal acts, it is quite possible to do this. Moreover, the Law "On Protection of Consumer Rights" provides for situations in which buyers are allowed to exchange the item or return it back to the seller if the issued check could not be kept. In this case, consumers can refer to the testimony of witnesses who will confirm the fact of purchasing goods in this store. It will be much easier to resolve this problem if the buyer does not come to rent the item alone, but for example, with a friend, relative, spouse who was present at the purchase. Because in such a situation, the seller will be forced to take the goods back and return the money for it. Otherwise, the buyer can write a complaint to Rospotrebnadzor and file a lawsuit.

How else could it be?

What should a consumer do if he bought a thing, but it turned out to be of poor quality? At the same time, the client could not save the check. Can a defective product be returned without a receipt back to the seller?

Unfortunately, the purchased item is not always of high quality. Moreover, it happens that when buying a product, a citizen simply did not see the marriage and saw it only at home. For example, a woman bought beautiful stiletto heels in a store, then put them on, and the heel immediately fell off. What should she do in such a situation? Of course, take and return the shoes back to the seller and get your money for the goods. But the matter is most often complicated by the fact that the item is of poor quality, but there is no check, it is lost. In this case, the law allows the buyer to refer to the testimony of the witnesses. For example, you can call someone you know or bring in a salesperson from a nearby clothing department as a witness. The main thing is that other people confirm the fact of purchasing products from this seller. I would also like to add that you need to return the defective item back to the store in its pure form and be sure to write an application for a refund.

In addition to the above

Moreover, an independent examination can be ordered to confirm the marriage. If the defect of the goods is confirmed, the seller will reimburse the cost of the research. Otherwise, the buyer will have to pay for the examination. You also need to be aware of this.

Moreover, there is no need to be afraid that a defective item without a receipt will not be accepted if it was accidentally lost. After all, the law does not exclude the presentation of any other evidence confirming the fact of purchasing goods from this seller.

If included in the list

It should be said here that not all items can be returned back to the store. There is a certain list of goods that cannot be exchanged or returned to the point of sale. These include: hygiene items, fabrics, blankets, bedding, perfumes, medicines, stockings, socks, tights and underwear, cars, plants, animals, books and other printed materials, jewelry made of precious metals.

Nevertheless, many buyers are interested in the question of whether it is possible to return a defective product without a receipt if it is included in the list of those products that cannot be exchanged or returned to the store? In this case, the opinions of specialists are divided into two categories. Some believe that these things should never be returned to the store, even if they are defective. Because the law forbids doing this due to their certain properties. Nevertheless, another category of experts believes that if a given product turns out to be expired or defective, then it must be brought back and handed over to the seller. For example, a person bought expensive pills at a pharmacy, but after carefully looking at the packaging at home, he realized that he had bought an expired medicine. Is there a buyer's fault here? Of course not. In this case, the expired drug must be taken to the pharmacy and your money must be returned. In case of refusal, you must immediately go to court.

Important

So, once again you need to return to the question of whether it is possible to return a purchased product without a receipt back to the store if it has been saved appearance and packaging? The answer in this case will be yes. After all, the consumer, according to the law, has the right to exchange goods for another thing if he does not like the purchase, does not suit the color, does not like the material or style. Moreover, the citizen can return the goods back to the store. This can be done within 14 days. This time period does not include the day the item was purchased. Only if the check is lost will it be necessary to refer to the testimony of witnesses. Therefore, you need to call with you to the store one of your relatives or friends in order for them to confirm the fact that the item was purchased in this department.

In addition, do not forget that the product must retain all its properties and appearance. Because if the seller sees that the item has already been used (for example, the heels and soles on the shoes are worn out), then he has every right not to take it back. This is the law.

On the market

Is it possible to return an item without a receipt in a similar situation? This can be done. Moreover, entrepreneurs who sell things on the market most often do not give any documents when selling goods (only a guarantee for shoes). In such a situation, it is also necessary to invite someone from your acquaintances or friends who were present when making a purchase with you. After all, it is these people who will be able to confirm the fact of purchasing a thing from a given seller on the market. The latter in such a situation will have to take his goods back and return the funds to the buyer. The reason for returning the item can be any, for example, the dress did not match the color of the bag or the heels of the shoes were too high and uncomfortable.

Purchase of expired goods

Unfortunately, this happens quite often in the life of buyers. And this is even despite the fact that expired products must be destroyed in all retail outlets.

Is it possible to return an expired item without a receipt? After all, you cannot keep such products for yourself, you can simply poison yourself or, worse, even die. So, even without cash register receipts, sellers have to take their expired products back. Proofs of purchasing a low-quality product here may be:

• testimony of witnesses;
• shooting from a video surveillance camera (available in almost all shopping centers and supermarkets).

Moreover, a citizen must be sure to point out the expiration of the product and be told that he will write a complaint to Rospotrebnadzor and even go to court. As a rule, store employees prefer not to conflict with customers and quickly process product returns and give money to consumers. Therefore, you must always defend your rights.

General issues

So, is it possible to return a purchased product without a receipt back to the store? How to do it? First of all, you need to ensure that the purchased item retains its presentation and properties of the new item. Because otherwise the seller will not accept the goods. After all, he will no longer be able to sell a used thing to another buyer. Before visiting the store, you need to make sure that another person comes with the buyer, who would confirm that the consumer bought the product at this particular outlet, but it does not suit him, and the receipt is lost.

If there is some kind of guarantee in the box of the goods with the marks of the manufacturer and the seller, then the entrepreneur must be told about this if he suddenly refuses to return the funds to the consumer. After all, this document is stamped and signed by the seller.

Is it possible to return a defective product without a receipt if it is accidentally lost? In this case, what will be the proof that the product was purchased from the given store? In practice, it often happens that a citizen buys a product without testing it in action. For example, a hair dryer or a multicooker.

In such a situation, a warranty card is always attached to the product. This document will be a confirmation that the buyer purchased the goods from this particular seller. You will need to write a claim and ask for a refund for faulty products. Moreover, the store has the right to conduct an independent examination in order to check the malfunction. But more often than not, stores quickly return funds to customers in order not to join conflict situation and not spoil your reputation.

Most consumers are sure that returning the goods back to the store is possible only if the receipt has been preserved. At the same time, some citizens do not even dare to exchange or hand over an unsuccessful purchase back to the seller, knowing in advance that this thing is simply not useful to them. This is primarily due to the fact that many people do not know all the intricacies of the law. In turn, entrepreneurs take advantage of this and do not want not only to take things back, but also do not always exchange them for other products.

Nevertheless, there are also citizens who are trying to protect their rights. Many of them often ask themselves the question of whether it is possible to return a product without a cashier's receipt back to the store if the purchase loses its liking and does not fit in color, style or size? Once again, it must be said that the current legislation is on the side of consumers and provides them with such an opportunity. If the consumer does not have a check, then he can call witnesses or provide any other evidence that the purchase was made in this particular outlet.

Outcome

Buyers must know and always defend their rights with the seller. After all, the purchase of unnecessary things will not save the family budget.

Therefore, people who are interested in the question of whether it is possible to return goods without a sales receipt back to the store should know that this is their right, which the law provides. It is only necessary to preserve the previous appearance of the purchased item.

Can a defective product be returned without a receipt? When answering this question, I would like to say once again that in order to confirm the marriage, it will be necessary to conduct an examination. It will take a little longer for refunds to the buyer. However, you can return a defective product without a receipt. It is only necessary to enlist the support of witnesses.

A check is a short-lived thing. The paint fades, and the check itself can be lost. In addition, we ourselves throw out checks, believing that they will not be useful to us. What if you want to return or exchange an item?

Do not worry!

Worrying is generally harmful. After all, in fact, it is quite easy to return an item without a receipt. Some people start to panic, thinking that they will need a lawyer or an arbitration attorney for the exchange. This is because most people are unaware of their civil rights.

Returning goods to the store, provided that you do not have a receipt, is divided into two types:
- return of good quality goods (quality goods),
- return of goods of inadequate quality (low-quality goods).

Quality goods

You were suddenly not satisfied with the purchased product. The reason for the return is not very important. In accordance with consumer protection law, you can return an item within 14 days (excluding the day of purchase) from the seller who sold the item to you. At the same time, the word “seller” can mean not a specific person, but a specific store.

In general, certain conditions must be met to return an item:
- the product was not in use,
- the presentation of the item has been preserved,
- the product has not lost its consumer properties,
- there are seals and factory labels,
- a sales receipt or cashier's receipt or other document confirming payment has been saved.

As you can see, the last point tells us about the obligatory presence of a check. However, in reality, you can easily do without documents confirming payment. Indeed, the same law says that you can present any document confirming payment.
This can be any kind of receipt, data sheet, operating instructions, user manual, etc. The main thing is that this document contains the following information:
- information about the seller,
- the date of purchase of the goods,
- Name of product,
- cost of goods.

If you do not have any documents at all (even packaging from the goods), then you can refer to the testimony. However, it is difficult to find witnesses who would see you in the store. Several rules follow from this.

Firstly, if you buy something large or significant, then be sure to take a friend or relative with you. So that in the future they can act as witnesses.

Secondly, your main witness is the salesperson! Somewhere 70% of sellers will say that they see you for the first time (forgot, pretend to be). However, it is enough for them to threaten with court, as their memory is magically cleared :)

Even if you are allowed to return the item, you will still be forced to write a return statement. This document is required. Especially if you are returning an expensive item. Sellers can easily exchange cheap goods and allow them to be returned (they will still sell this product to someone later).
The application must be written in two copies. You can write one copy and then scan it. The main thing is that the signature is original everywhere. In large stores, you will even be given a template for a return, where you enter the name of the product, its cost, etc.

Statement:
In the header of the application, write the name of the store / seller. And also indicate his data (address and details).
Then write your name, surname and patronymic, as well as contact information.
Then indicate what product, when and for what price you bought. In the same place, indicate the reason why the product did not suit you:
- the form
- dimensions
- style
- colors
- the size
- equipment.

In fact, no one will check the reason for returning the item. Therefore, you can write whatever you want, the main thing is that the reason is exactly from this list.
Then indicate in the application for the availability of documents confirming the purchase of the goods. If you do not have any documents, then do not write about their absence.
At the end of the application, write that you want to exchange the product or return the money back.

After you have written the application, go to the store. If you do not have a check and documents, then take a witness with you. In the store, do not try to argue with the sellers - immediately call the person responsible for the exchange and return of goods. Give this person one copy of the document. Then ask him to sign another statement, indicating his name, title, date and signature. You need a receipt to confirm the transfer of the application.

Sometimes the seller will ask you for your passport. You are not required to provide a passport, but this can make the process easier.
If you have met all the conditions, you will be exchanged for the goods or refunded for it. If the store / seller completely refuses to return the goods, then scare him with the court. If he does not change his mind, then write a statement of claim to the court.

By the way! Some items cannot be returned or exchanged. The list of such goods is specified in the Decree of the Government of the Russian Federation No. 55 of January 19, 1998. Among such products:
- animals and plants
- cars
- furniture
- cosmetics
- medicines
- hygiene items
- etc.

There is one peculiarity! Usually, if the product is of good quality, then you will not be refunded for it. It can only be exchanged. But there is one trick - this is to demand the same product, but such a characteristic that the seller does not have.

Poor quality product

In addition to standard requests for an exchange of goods or a refund, you can also request:
- reduce the price in accordance with the lack of goods
- correct deficiencies
- reimburse the costs associated with the elimination of deficiencies (if you yourself eliminated the deficiencies)

If you do not have a check and other documents, then again you can refer to the testimony. Then you must file a claim. It is drawn up in the same way as a statement, except for the part concerning the goods. You must indicate the defects of the goods and formulate the requirements specified above (exchange, refund, elimination of defects, etc.).

Consider also the circumstances specified in the law:
- the claim for the return of the goods (as well as other claims not related to the return) must be declared before the expiration of the warranty period or the expiration date. Where no such time frame has been set, within a reasonable time frame within two years from the date of sale, unless a longer period is specified by law or contract.
- contact the seller with the requirements. A claim can also be sent to the manufacturer or importer about the replacement of goods for a thing of another brand, model, article and about the return of money paid for the goods.

Fraud

As you can see, the procedure for exchanging and returning goods without a receipt is quite simple. Some people think that this can be earned by returning goods that they bought in another store at a different price. You just need to find a witness who will say that he was at the time of the purchase of the goods. This type of fraud is very old, and therefore sellers are already ready for this. There are cameras in stores, and sellers can watch shopping tapes, etc.

Sometimes in stores you can see announcements that goods cannot be exchanged without a receipt. In this case, the proof is a reference to some normative act. In most cases, this is a lie.

They also love to fade. So make a photocopy just in case. Of course, a photocopy may be invalidated, but this will be unnecessary circumstantial evidence.

That's all!
Good luck!

Latest tips from the Society section:

Did this advice help you? You can help the project by donating any amount of your choice for its development. For example, 20 rubles. Or more:)

If, after purchasing the goods, it turned out to be of poor quality or not suitable for other indicators, then the client, after writing an application, has the right to exchange it or return it back to the store.

Having agreed with the seller about the exchange, the buyer can choose a similar product. When requesting a refund, the store has no right to refuse the client. This is especially true in cases where there is no analogue on sale at the time of the applicant's request.

Is it possible to exchange the purchased products in the absence of a document proving the fact of the purchase?

The legislation carefully prescribes all the nuances that may arise in the process of interaction between the seller and the consumer. These include the precedent for the exchange / return of defective products. These actions are not prohibited even if the purchased item did not like the buyer or did not fit in size, style, configuration or dimensions.

But it is possible to carry out the procedure within the time specified by the Law and the absolute integrity and safety of the presentation, factory labels and seals, i.e. products should not be used.

According to the rules, the purchase can be returned within two weeks after the purchase and the day of its transfer to the buyer is not taken into account. But most customers, leaving the store, throw away a fiscal receipt, or lose it.

They all forget that things sometimes deteriorate, break and have a manufacturing defect, and for their delivery and exchange they will need a receipt for payment.

A problem arises, how to hand over substandard goods without a fiscal receipt? The RF Law "On Protection of Consumer Rights" took the side of the buyer in this matter. According to it, a purchase receipt, a warranty card or a barcode on the packaging can be considered a confirmation of purchase.

But in order for the law to finally confirm the consumer's right to return goods of inadequate quality to the store without a cash receipt, a number of other conditions must be met.

These include:

• absence of traces of use or exploitation of the purchase;
• preservation of the presentation and consumer properties;
• presence of labels, labels and seals.

How to return a substandard or defective product?

Most often, it is difficult to return an item of inadequate quality back to the store, because the sellers are reluctant to give money. Yes, and proving your innocence in the shortcomings that appeared after the purchase is also problematic.

Store employees always refer to the manufacturer and invite the buyer to visit service points for an examination. It is not a fact that the expert review will conclude in favor of the applicant. Otherwise, the store will have to pay the full amount required.

It is advisable to apply with a statement during the warranty period for the product. It is necessary to clarify whether it is possible to return the product without a receipt for payment due to the detection of a defect. However, the consumer will have to find evidence that the item was purchased from the particular store.

The confirmation is the warranty card, the barcode on the package. In a shopping center, a cash register is usually kept for 30 days, where you can find data on the transaction in the form of a duplicate. When buying defective clothing, you must return it with tags, tags, factory packaging and labels. This is also one of the facts proving the purchase and sale transaction.

Return of quality goods

It is much easier to exchange a non-defective product than one with defects. Article 9 of the Law "On Protection of Consumer Rights" states that the applicant is allowed, within two weeks from the date of purchase of the item, to exchange or return a quality product that does not fit in size, style, configuration, color, but not used, for a similar product.

But here, too, the fact of purchasing a purchase in this store must be proven if the receipt is lost. The client should be asked to find a duplicate check on the cash register kept by any legal entity or individual entrepreneur for a month.

Can I return or exchange products after 2 weeks?

The legislation, protecting the rights of buyers, forces sellers to accept quality products for return or exchange within 14 days from the date of their sale. Sometimes the customer cannot come to the store during this period. Then the question is considered the judiciary and only good reasons are taken into account.

Some stores decide to accept the goods back, return the money when more than 14 days have passed since the date of purchase. But on the part of the buyer rationality should be shown and it is better not to abuse the seller's trust. By law, the latter is not obliged to change the product after the due date.

List of goods for which the exchange procedure is not possible

However, there are exceptions to the rule when things are not accepted by stores.

These include:

• food products;
• bed and underwear;
• medicines, medical equipment, devices and instruments;
• personal hygiene products;
• Stuffed Toys;
• non-periodical printed publications;
• sophisticated household appliances, computers, televisions;
• building materials sold per square meter;
• cars, bicycles, motorcycle goods, towed equipment to them;
• smooth-bore firearms and ammunition for them;
• jewelry made of precious metals and stones.

There is an opinion that things purchased at discounts, promotions, at a discounted price cannot be returned to the store. However, it is not. They must be accepted by the seller in the same order as other products.

In what cases the goods cannot be exchanged

There are several conditions under which it is impossible to return a product without a receipt, even of proper quality:

• more than 14 days have passed since the date of purchase (unless longer periods have been set in the store, but not less);
• the item has lost its commercial appearance or consumer properties;
• no evidence of the purchase of the product was found in the store to which the buyer applied for the exchange (fiscal receipt, warranty card, technical passport, bar code).

In the event that the goods turned out to be of poor quality, which implies the costs of the buyer for its repair, the seller is obliged to reimburse the losses incurred.

How can a buyer replace a purchased product if he does not have a payment document (check)?

When trying to return a defective item to the store, the customer must write a written claim and hand it over to the seller.

The following must be indicated in the application:

• the name of the store where the product was purchased;
• seller data;
• own passport data (name, place of residence, contact numbers);
• product name, price, day and time of purchase;
• the reason for the return, found defects and deficiencies;
• Buyer's requirements (exchange, refund or repair):
• personal signature and date of the claim.

In the absence of a fiscal receipt, a warranty card, technical passport, and a barcode from the packaging must be attached to the application. The client should also take a receipt from the seller that he handed over the goods to him for storage. This will save the thing from unexpected "loss".

If the seller accepts the letter of claim, but does not agree with the arguments of the buyer, then the latter has the right to send the goods for examination, which should establish the culprit of the defect.

If the commission determines a production deficiency, the seller is obliged to reimburse the buyer for all costs and exchange the goods, or return the money. If the check establishes the opposite fact, i.e. the fault of the buyer himself, then he will have to pay the due amount to the store for storing goods, conducting an examination, transport and other costs.

In a situation where the seller does not accept the goods back and after sending him a letter of claim, the buyer has a legal right to file a claim with the court. But such proceedings will require more time and financial resources.

In the event that the buyer has purchased a good quality product and wants to exchange it, then everything here will depend on the accuracy of the wording and on how competently he convinces the seller that the goods must be picked up. With defective products, things are different: accepting the return of goods is a forced and obligatory reaction of the store to the customer's appeal.

Quality problems

The quality of the product and its cost are the main criteria that help certain products to take a suitable position for them in the market, be in demand, and be competitive.

Product quality problems persist. Manufacturing enterprises and organizations are constantly improving their working methods, personnel skills with only one goal - to improve the quality of the manufactured goods. V modern conditions a tough economy, only due to excellent quality, an enterprise can hope for good sales and demand for its products in the market for goods, services or works. But, from the purchase of goods with defects, no one is insured.

In Russia, a clear concept of goods of inadequate quality is not legally regulated. The current version of the Law "On Protection of Consumer Rights" only states that this category of goods includes those products that have a defect or a significant defect.

A disadvantage of a product is its non-compliance with the declared requirements of the law, a valid contract, the characteristics declared by the manufacturer, or the purposes for which it was produced.

A significant drawback will be such a discrepancy that cannot be eliminated at all, or it is necessary to make monetary costs incommensurate to its cost to eliminate it, as well as such a drawback, after the elimination of which, it manifests itself again.

Views

There are several types of product quality deficiencies.

So, depending on when you can understand that a defective product is distinguished:

• explicit - those that can be detected by looking at the product or those that are revealed during mandatory quality control procedures;
• implicit (hidden) - those that cannot be detected immediately, but only during operation;
• critical - those in the presence of which the operation of the product is impossible for safety reasons.

According to the degree of significance of defects, the following are distinguished:

• significant - the defect that has a significant impact on the operation, as well as the duration of the service life;
• insignificant - one that does not have a detrimental effect on the service life.

If possible, elimination is distinguished:

• removable - one that can be corrected and at the same time economically feasible;
• irreparable - such a defect cannot be eliminated or it is completely unprofitable.

Buyer's right

In the case when the final consumer of the product discovered in his purchase a certain flaw or, simply put, a marriage, then he can:

1. Request the seller to replace the product with a similar one (the brand and model must be the same).
2. Submit a demand to replace the goods with another with a mandatory recalculation of the cost.
3. Submit a demand for a decrease in the value of the goods in proportion to the detected defect.
4. Submit a demand for the elimination of all deficiencies at no cost, or request the amount necessary for the production of repairs.
5. Submit a demand to return the money with the obligatory return of the goods back to the seller.

These rights are guaranteed by Article 18 of the Law to absolutely any buyer who is faced with the problem of low-quality (defective) goods. In this case, the condition must be met: the seller and the buyer did not discuss in advance the fact that the goods will initially already be of inadequate quality. In the event that some defects were nevertheless agreed upon, but new ones were discovered during operation, the buyer does not lose the right to set claims for newly discovered defects.

Can a defective item be returned?

If a defect is found in the product, the buyer can do any of the above.

If the buyer goes to the place of sale, and he is sent to a different address, and at the same time they say that they will eliminate all the shortcomings, correct inaccuracies, sew up holes, etc., then there is no need to go anywhere!

The legislation of our country, in particular the law "On consumer rights", acts on the side of the buyer, so you do not need to follow everything that the seller says, but you just need to be at least a little familiar with your rights. The normative act strictly states that claims for the return of goods of inadequate quality are presented to the seller or to a specially authorized organization designed to accept such claims.

According to the law, the consumer has the right to return the goods to the seller or manufacturer in the event that he does not meet all quality requirements, and at the same time receive a full refund of the amount paid for it. Another thing is when you purchase a product in overseas stores, in particular on Aliexpress, the most popular Chinese trading platform.

Watch the video about returning defective goods on Aliexpress

If you receive defective products, then there are two options for further actions:

• return the goods to the seller;
• demand a refund in whole or in part.

In order to resolve an unpleasant situation, the first step is to contact the seller, describing the problem to him, as well as attaching a photo and video confirmation of your words. Bona fide stores always meet halfway: they return money, send a quality item in return, and do not reach the deadline for the dispute. In the event that you notice that the seller evades in every possible way and does not want to pay, you can always send the case to the site administration for consideration.

Without a check

You have decided to return a defective item. The seller has asked you for a receipt, sales or cash. But, the problem is, you have - suppose they have lost it. Do not panic, as the law does not indicate the fact that the absence of a check can be a reason for refusing to fulfill your requirements.

In any case, the seller, manufacturer or an organization authorized to accept claims are obliged to accept the defective goods and, if necessary, carry out a quality examination.

In this case, the consumer has the right to participate in such an examination.

Without packaging

You can return a product of inadequate quality even if you have lost the packaging for it.

The rules for exchanging goods with mandatory packaging apply only to the category of goods that meet all the requirements and quality standards.

In the event that the seller refuses to accept back the defective goods sold from you on the basis of only the lack of packaging, then this is the basis for filing an appropriate complaint or in court - to further resolve the dispute.

Complete set

If the buyer made a decision to return the defective goods back to the store and at the same time keep its complete completeness and receipt, then there should not be any worries about the fact that a refusal will be received, since the seller will certainly accept the goods and at the same time there is no reason for refusal.

Timing

If for a quality product a period for return or exchange is set within 14 days, then the buyer of a defective product, in accordance with clause 19 of Article of the Law, has the right to make a claim for the quality of the product to the seller, manufacturer or authorized organization during the warranty period or service life specific subject.

In the event that the warranty period is not set by the manufacturer, the claim must be submitted within a reasonable time frame, which should not exceed two years from the date of sale.

An exception is an additional agreement between the seller and the buyer, where longer terms are set.

The warranty period, as well as the service life, begin their countdown from the date of transfer of the goods to the buyer. If this day cannot be determined, then the starting point is the date of production of the product.

In the event that the goods are classified as seasonal, then the above period begins its countdown from the day the corresponding season starts (calculated according to climatic conditions in each subject of the Federation separately).

If the goods were forwarded by mail or otherwise, when the date of receipt and sale does not coincide, then the calculation of the guarantee starts from the date of delivery of the goods to the buyer. In the event that the operation of the goods is possible only under certain conditions that the seller must create, the period begins to run from the moment when these conditions are fully met.

In the event that the warranty period for the product is set for less than two years, and the defect was discovered after its expiration, but within two years from the date of sale, the buyer has the right to return the product, but only when he proves that the defects were formed before sales or related to events prior to that day.

After the relevant claim has been filed, a response to it must be received within the following timeframes:

1. 10 days - money must be returned;
2. 20 days - the defective product must be replaced;
3. 45 days - to be repaired.

For violation of the terms, the store should be liable in the form of a forfeit in the amount of 1% from the price of the goods for each day of delay.

Exceptions to the general rules for the timing of claims are technically complex goods. So, according to the provisions of the Law, it is possible to return goods from this category if there is a defect within 15 days. In the future, until the end of the warranty period, a refund is possible only if there are significant defects.

Is the seller obligated to return the money?

According to the current edition of the "Rules for the sale of certain types of goods", in particular, provision 27 of article of this normative act, the buyer has the right to refuse from the previously purchased goods and at the same time demand a full refund of the amount paid for it.

The seller does not have the right to refer to the fact that the product has lost its presentation, has traces of wear and use, regardless of which category it is assigned to (including technically complex samples).

Thus, the seller cannot refuse the buyer to return the money for the defective product.

They say only exchange

If we are talking about returning quality products to the store, then here a prerequisite is exchange. Only in the case when it is not possible, you will be able to return the amount of money due.

As for the obligatory exchange for defective goods, the law does not stipulate this fact.

Those. the store or manufacture must fulfill one of the possible alternative requirements, which will be declared by the buyer. In the event that the seller does not want to satisfy the buyer's claim for defective products, whether it be an exchange, refund or even repair, the latter has the right to go to court with a statement of claim.

A responsibility

Today, in conditions of mass production, it is not uncommon to buy defective goods even in the largest and most reputable store. But, do not immediately get upset or panic, since the current legislation is quite developed in the field of consumer protection and always takes the side of the buyer. Due to this, the requirement to receive a monetary return for a defective item or to replace it with a similar one must be satisfied.

At the same time, one thing is required from the buyer - the competent preparation of a written claim.

It is written in free form in duplicate. Take the trouble to make a draft initially, indicate any shortcomings, as well as circumstances that may be relevant to resolve the situation in your favor.

The claim must be submitted to the store where the product was purchased, or to the manufacturer. One copy should be handed over to the administration, and the second should be stamped with the date of acceptance, the signature of the person who accepted your appeal, and, if available, the seal of the organization. If in the store you hear a refusal to accept your application, then use the postal services. The best option will send a notification letter. Only if all conditions are met, the claim is considered to be filed correctly. Otherwise, you will not be able to hold the seller accountable for the delayed response.

In the event of a business closure, a certain category of employees may exercise their right to retire. Read what is.

Indexation of vacation pay with an increase in salaries is due to everyone. More information in.

A taxi service memo will help the employee get travel compensation. Find out what you need.

After the legal period for considering the claim has expired, and you have not received a response, and the seller has not taken any action to eliminate the unpleasant situation, you have every right to file a claim for violation of consumer rights in court. If you decide to use the services of a lawyer, then you have the right to indicate this fact in the claim so that the seller reimburses all monetary expenses incurred by you, as well as pay the state duty and other costs associated with the consideration of the case in court.

In the event that you become the owner of a defective product, do not be silent, do not hide this fact. In order for manufacturers to prevent mass defects in production and to carefully monitor the quality, and the stores were responsible for their goods, it is simply necessary to make a claim. Only in this way will we be able to arrive at a competitive economy that allows us to exhibit our goods on a par with foreign enterprises. If the buyer himself does not possess the necessary knowledge in the field of jurisprudence, it is better to use the services of a qualified lawyer who will help restore violated rights and bring an unscrupulous seller to justice.

1. Study with interest

Any teacher will confirm: abstract language learning is more difficult than mastering a language for a specific purpose. Therefore, at first, learn things that will be useful to you in your work. Another option is to read the resources at foreign language concerning your.

2. Memorize only the words you need

There are more than a million words in English, but in everyday speech, at best, several thousand are used. Therefore, even a modest vocabulary will be enough for you to talk with a foreigner, read online publications, watch news and TV series.

3. Put up stickers at home

This is an effective way to replenish your vocabulary... Look around the room and see which items you don't know the names of. Translate the title of each subject into English, French, German - whatever language you want to learn. And place these stickers around the room. New words will gradually be deposited in memory, and this does not require any additional effort.

4. Repeat

The spaced repetition technique allows you to better memorize new words and concepts. To do this, run the studied material at regular intervals: first, repeat the learned words often, then return to them after a few days, and after a month, reinforce the material again.

5. Use new technologies

6. Set realistic goals

Be careful with the load and do not overdo it. Especially at the beginning, so as not to lose interest. Teachers advise you to start small: first, learn 50 new words, try to apply them in life, and only then tackle the grammar rules.